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After considering changing to E-Com for our mail order we decided to stay with our existing system because we would loose the personal service that we are know for. Also we acknowledge that not everybody wants to submit their personnel details and credit/debit card numbers to a computerised questionnaire We feel our system offers the following advantages
Step One - Selecting a product Select the product you require from a catalogue or magazine, noting the manufacturer and part code if possible. Alternatively collect enough details (ie type, colour, size etc. if applicable) before contacting us and we will assist with the selection of manufacturer. Step Two - Contacting Us
Step Three - Asking for quotation When contacting us will you please give us as much information as you can about the products you require. Although a manufacturer's name and a product code would be perfect we can also search our own catalogues for you if you only have a description. Please be sure to include the scale required and any colour if applicable. Please ensure you include your full name & address together with a daytime telephone number
Step Four - Arranging Payment Payment can be made in three ways which ever suits you.
Please note that we do NOT submit Credit card, Debit card to the bank until the day of dispatch.
Step Five - Delivery Our delivery costs are not on a fixed scale so we only charge you what it costs us.
Step Six - Receive Goods Now you can sit back and await the delivery of the goods you ordered.
Quality Control All goods have a visual check and all working items such as locomotives and slot cars are tested 100% to ensure they are in working order before leaving our warehouse. Please note that any 'working' models dispatched will have the manufacturers seals broken. This is because we have removed the items to carry out the final inspection before dispatch. We have many satisfied customers worldwide - please try us
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